1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you when it will be available and the exact delivery time after your order confirmation.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in UAE. We also accept orders from international customers who are shipping to addresses in GCC only. Any shipments outside of the above mentioned countries are not available at this time.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within  business days of the date of your order. Business day mean Sunday to Thursday, except holidays. Please note we do not ship on weekend and public holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Shipping Costs
All the orders more than AED500 for delivery in UAE and above AED1000 for GCC countries are eligible free shipping.
Less than above values shipping charge will apply to the orders.
At the moment shipping costs are certain percentage of order value. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
5. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at email@example.com.
If you have any questions about the delivery and shipment or your order, please contact us at firstname.lastname@example.org.